Last updated: 15/08/2023
Thank you for shopping with Myco Reference. We value your trust and aim to provide high-quality products and a transparent purchasing experience. Please read our Return & Refund Policy carefully before placing an order.
1. General Policy
Due to the nature of our products, all sales are considered final unless otherwise stated. We do not accept returns or offer refunds for products that have been opened, used, or tampered with.
Refunds or replacements may be issued only in cases where the product arrives damaged, defective, or incorrect.
2. Eligibility for Returns or Refunds
You may be eligible for a return or refund if:
- You received the wrong item
- The product arrived damaged
- The product is defective upon arrival
To be eligible:
- You must contact us within 48 hours of delivery
- The product must be unused, unopened, and in its original packaging (where applicable)
- Proof of purchase (order number or receipt) is required
3. Non-Returnable Items
The following items are non-refundable and non-returnable:
- Opened or used products
- Products damaged due to misuse or improper handling
- Items returned without prior approval
- Clearance or discounted items (unless damaged or incorrect)
4. How to Request a Refund or Replacement
To request a return, refund, or replacement, please contact us at:
Email: contact@mycoreference.com
Include the following:
- Your order number
- A brief description of the issue
- Clear photos of the product and packaging (if applicable)
Our team will review your request and respond within 2–3 business days.
5. Refund Processing
If your request is approved:
- Refunds will be issued to the original payment method
- Processing times may vary depending on your payment provider
- Shipping fees are non-refundable unless the error was on our part
6. Exchanges
We do not offer direct exchanges. If eligible, a replacement may be sent, or a refund issued at our discretion.
7. Cancellations
Orders can only be canceled before shipment. Once an order has been processed or shipped, it cannot be canceled.
8. Shipping Issues
Myco Reference is not responsible for:
- Delays caused by shipping carriers
- Incorrect addresses provided by the customer
- Packages marked as delivered but not received
Please ensure your shipping information is accurate before completing your purchase.
9. Legal Disclaimer
All products sold by Myco Reference are intended for lawful use only. Customers are responsible for ensuring compliance with local laws and regulations. We reserve the right to refuse refunds or returns that violate this policy.
10. Contact Information
For questions regarding this policy, please contact us:
Myco Reference
Website: https://mycoreference.com
Email: contact@mycoreference.com